EXCHANGES, RETURNS & SHIPPING

All product prices are now EX VAT.
Please note that due to Brexit any orders placed with delivery to Europe may now encounter customs duties or import taxes as all orders are shipped from the UK. You will be responsible for any additional taxes, duties and / or fees, we cannot control these charges. 

Albania, Algeria, Angola, Andorra, Austria, Bahrain, Belarus, Belgium, Benin, Bosnia and Herzegovina, Botswana, Bulgaria, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Croatia, Cyprus, Czech Republic, Democratic Republic of the Congo, Denmark, Djibouti, Estonia, Egypt, Equatorial Guinea, Eritrea, Ethiopia, Faroe Islands, Finland, France, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Guinea, Guinea-Bissau, Hungary, Iceland, Iran, Iraq, Ireland, Isle Of Man, Israel, Italy, Ivory Coast, Jordan, Kenya, Kuwait, Latvia, Lebanon, Lesotho, Liberia, Libya, Lithuania, Lichtenstein, Luxembourg, Macedonia, Madagascar, Malawi, Mali, Malta, Mauritania, Mauritius, Moldova, Monaco, Montenegro, Morocco, Mozambique, Namibia, Netherlands, Niger, Nigeria, Norway, Oman, Palestine, Poland, Portugal, Qatar, Romania, Rwanda, San Marino, Sao Tome & Principe, Saudi Arabia, Senegal, Serbia, Somalia, South Africa, Slovakia, Slovenia, Spain, Sudan, Swaziland, Sweden, Switzerland, Syria, Tanzania, Togo, Tunisia, Turkey, Uganda, Ukraine, United Kingdom, United Arab Emirates, Vatican City, Western Sahara, Yemen, Zambia and Zimbabwe.

*Due to a significant increase in orders, and a reduction in staff due to COVID-19, we are experiencing delays in our warehouse with orders processing. Please bear with us but if you cannot wait for your order and would like to cancel, please contact us as hep@segashop.eu*

Universally, shipping costs are determined by the size and weight of products at checkout, and your location.

We aim to dispatch all orders within 1 - 3 working day (Please allow up to 4 working days from the the date of order for it to be processed and dispatched, as we are currently receiving very high volumes of orders) and an estimate of delivery times and cost are detailed below:

We offer the following services to customers in the UK, Jersey and Guernsey:

• Royal Mail Standard Untracked Shipping - 3.00€ (3-5 days)
• Royal Mail 24 Tracked - 6.00€ (1-2 days)
• DHL Express - (weekdays only, same day dispatch on orders by 1pm) - 8.00€

We offer the following services to customers in France, Germany, Spain and Italy:

• Royal Mail Tracked - 6.00€-26€ depending on size and weight of products at checkout (5-10 days delivery from dispatch)

• DHL Economy - 13.00€ (3-4 days)

• DHL Express - 16.00€ (1-2 days)

We offer the following services to customers in Andorra, Austria, Belgium, Cyprus, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, San Marino, Slovakia, Slovenia and Sweden:

• Royal Mail Tracked - 10.00€ (3-5 working days after dispatch)

• DHL Economy - 13.00€-14.00€ (3-4 days after dispatch

• DHL Express - 16€-17€ depending on size and weight of products at checkout (1-2 days delivery from dispatch)

We offer the following services to customers in Croatia, Iceland, Lichtenstein, Serbia, Switzerland and Turkey:

• Royal Mail Tracked - 10.00€ (5-10 working days from dispatch)

• DHL Express - 21.00€ - 80.00€ depending on size and weight of products at checkout (1-2 days delivery from dispatch)

We also offer services to customers in Albania, Algeria, Angola, Bahrain, Belarus, Benin, Bosnia and Herzegovina, Botswana, Bulgaria, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Czech Republic, Democratic Republic of the Congo, Djibouti, Egypt, Equatorial Guinea, Eritrea, Ethiopia, Faroe Islands, Gabon, Gambia, Georgia, Ghana, Gibraltar, Guinea, Guinea-Bissau, Iran, Iraq, Isle Of Man, Israel, Ivory Coast, Jordan, Kenya, Kuwait, Lebanon, Lesotho, Liberia, Libya, Macedonia, Madagascar, Malawi, Mali, Mauritania, Mauritius, Moldova, Monaco, Montenegro, Morocco, Mozambique, Namibia, Niger, Nigeria, Norway, Oman, Palestine, Qatar, Romania, Rwanda, Sao Tome & Principe, Saudi Arabia, Senegal, Somalia, South Africa, Sudan, Swaziland, Syria, Tanzania, Togo, Tunisia, Uganda, Ukraine, United Arab Emirates, Vatican City, Western Sahara, Yemen, Zambia and Zimbabwe.

To check the pre-order status of an item, visit the product page on our website. Dates are subject to change depending on when our suppliers can deliver stock. Pre-order is charged at point of order, not dispatch. If you change your mind about a pre-order, please email us at help@segashop.co.uk and we will happily refund you.

Please note - if your order includes pre-order and non pre-order items, your order will be dispatched when the last item comes into stock.

For UK residence, we offer a linear track and return process. All you need to do is download a pre-paid address label from here: https://www.royalmail.com/track-my-return/create/839

We will deduct an admin fee of £3 from your refund.

For EU residence, return your item to us by post, include your delivery note/order name and number in the parcel, and we will refund you as soon as we receive the item.

Most returns will be processed within 3 working days of arriving.

For UK residence, we offer a free exchange service. All you need to do is download a pre-paid address label: https://www.royalmail.com/track-my-return/create/839

Choose the ‘wrong size ordered’ option if applicable. Let us know in the parcel what item you would like to exchange this for.

For EU residence, return your item to us by post, include your delivery note/order name and number in the parcel, and let us know what item you would like to exchange this for.

To cancel your order, please email us at help@segashop.co.uk. If your item hasn’t been dispatched, we’ll cancel it and provide a full refund.

We offer the following services to customers in the UK, Jersey and Guernsey:

• Royal Mail Standard Untracked Shipping - 3.00€ (3-5 days)
• Royal Mail 24 Tracked - 6.00€ (1-2 days)
• DHL Express - Next Day Delivery (weekdays only, orders after 2pm) - 8.00€

We offer the following services to customers in France, Germany, Spain and Italy:

• Royal Mail Tracked - 6.00€-26€ depending on size and weight of products at checkout (5-10 days delivery from dispatch)

• DHL Economy - 13.00€ (3-4 days)

• DHL Express - 16.00€ (1-2 days)

We offer the following services to customers in Andorra, Austria, Belgium, Cyprus, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, San Marino, Slovakia, Slovenia and Sweden:

• Royal Mail Tracked - 10.00€ (3-5 working days after dispatch)

• DHL Economy - 13.00€-14.00€ (3-4 days after dispatch

• DHL Express - 16€-17€ depending on size and weight of products at checkout (1-2 days delivery from dispatch)

We offer the following services to customers in Croatia, Iceland, Lichtenstein, Serbia, Switzerland and Turkey:

• Royal Mail Tracked - 10.00€ (5-10 working days from dispatch)

• DHL Express - 21.00€ - 80.00€ depending on size and weight of products at checkout (1-2 days delivery from dispatch)

We also offer services to customers in Albania, Algeria, Angola, Bahrain, Belarus, Benin, Bosnia and Herzegovina, Botswana, Bulgaria, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Czech Republic, Democratic Republic of the Congo, Djibouti, Egypt, Equatorial Guinea, Eritrea, Ethiopia, Faroe Islands, Gabon, Gambia, Georgia, Ghana, Gibraltar, Guinea, Guinea-Bissau, Iran, Iraq, Isle Of Man, Israel, Ivory Coast, Jordan, Kenya, Kuwait, Lebanon, Lesotho, Liberia, Libya, Macedonia, Madagascar, Malawi, Mali, Mauritania, Mauritius, Moldova, Monaco, Montenegro, Morocco, Mozambique, Namibia, Niger, Nigeria, Norway, Oman, Palestine, Qatar, Romania, Rwanda, Sao Tome & Principe, Saudi Arabia, Senegal, Somalia, South Africa, Sudan, Swaziland, Syria, Tanzania, Togo, Tunisia, Uganda, Ukraine, United Arab Emirates, Vatican City, Western Sahara, Yemen, Zambia and Zimbabwe.